Passenger Boat ~ Terms & Conditions
When you request a booking via our website or board a passenger boat, you are making an offer to hire a seat under these terms and conditions.
Payments: Full payment for online reservations for public cruises is made at point of booking. Amendments can only be made to numbers if additional tickets are available and made through the online reservation system. Reduction in numbers must be requested by direct contact from the customer, and any refunds will be processed only on final agreement.
Provisional bookings for Private Charters and Special Packages can be accepted by telephone and email, however a £100.00 deposit is required in advance to confirm the booking and reserve your preferred date and time. Non-payment of deposit within seven (7) days of the booking may result in its cancellation. Payment can be made by cash, cheque or card, or by bank transfer. The balance of your booking must be paid on the day, unless you are a corporate client paying on invoice.
Public Cruises: Public cruises booked online are for departures that leave on the hour. Boarding starts 20 minutes before departure. We recommend you arrive early during periods of high demand as we may not be able to guarantee a suitable seat. Extra boats are provided at peak periods, and if you miss your booked departure, we will honour you booking on the next cruise.
Changes to the date or time of your booking, or cancellations made more than 24hrs in advance are free of charge.
Private Charter and Special Package: Private Cruises are due to depart at the time booked. Please arrive in advance of the departure time times as any delay may shorten your cruise.
If you want to cancel or change the date of your booking you should advise us by telephone. Changes in the date or cancelations more than seven days before the date of hire can be made free of charge. Changes in the date of your booking made seven days or less before the date of hire may be charged 50% of the deposit. Cancelations made on the date of hire will be charged 100% of the deposit.
Cancellations: We make every effort to ensure that departures and arrivals are on time but cannot be liable for any expenses incurred by the hirer caused by delays beyond our control. There may be occasions when the vessels are restricted in their operation due to the speed and or flow of the river. On occasions when a cruise has to be shortened or cancelled, either an appropriate proportion of the fee will be charged or refunded in total.
Liability for Loss or Damage: Hirers may be liable for any loss or damage to the vessel or its equipment caused by them or persons in their party. Avon Boating Ltd are not responsibile for any damage or loss of personal possessions. All passengers using any vessel, gangplank, steps, pontoons, landing stages etc do so at their own risk.
Food and Drink: You are welcome to bring your own food and drink onboard any Private Charter, though responsibility for setting up, clearing away, waste and disposal remains solely with the hirer.
Wheelchairs: Unfortunately, the design of our heritage fleet of vessels prevents them from accommodating wheelchairs onboard. Wheelchairs and mobility aids may be left ashore, and every assistance will be provided to those who have limited mobility to get them safely onboard.
Passenger Safety: Passengers whose behaviour, in the opinion of our staff, is likely to cause disturbance will not be allowed to board the vessel. Any person who is considered to be jeopardising the safety of the boat or passengers, or who causes offence or distress to any member of crew or other passengers will immediately be put ashore.
Legal Matters: This Agreement shall be governed by the law of England and Wales. Any dispute arising under this Agreement shall be first submitted to mediation or failing that to arbitration under the British Marine Federation’s Dispute Resolution Scheme, which is approved by the Royal Yachting Association.
Images and Personal Data: On occasions photographs or video may be taken of our boats for publicity purposes. If you prefer not to be photographed, please make us aware. Any information taken about you will only be used in the purposes of administration and where it is required by law and will be held with subject to GDPR (General Data Protection Regulations).